Administrative Assistant
Mohan Building Services · Full-time
Gravesend, United Kingdom
• I worked on Sage HR software
• I completed purchase orders and sales orders
• I sorted monthly accounts and invoices
• I contributed to looking after clients
• I organized meetings with stakeholders
• I provided assistance to clients
• I offered a high level of customer service
Aug 2023 - Sep 2023
Technical Support Engineer
Saint Georges C of E School · Internship
Gravesend, United Kingdom
• Contribute to the running of the network across all schools within the Aletheia Anglican Academies
• Provide technical support for all users, including in person, phone calls, live chat, emails, and knowledge base articles
• Basic management of user accounts, print credits, and access control/ID cards
• Perform basic troubleshooting and diagnostics of PCs, Tablets, Network, and software issues
• Perform basic maintenance, repairs, and upgrades
• Assist with the movement and setup of IT and other AV equipment
• Log tickets accurately and ensure a high level of customer service and support
• Escalate issues to management or third parties as necessary
Sep 2022 - Aug 2023
Customer Advisor
Sitel UK & Ireland · Full-time
United Kingdom
• Undertook case interviews and performed initial public health risk assessment of COVID-19 cases identified for contact tracing
• Ensured timely and accurate recording of information from those interviews using the systems provided
• Provided clinical advice to COVID cases and contacts as directed by protocols and procedures
Jun 2021 - Sep 2021
Warehouse Employee
Amazon · Full-time
United Kingdom
• Operated across an Amazon Warehouse as a dedicated employee part of a diligent team
• Quickly adapted to a new and coordinated environment managing client orders
• Gained transferrable communication skills by learning the importance of liaising with others to complete proposed tasks effectively
• Willing to dedicate extra personal hours to enhance skills as an employee of a leading organization
Jun 2020 - Sep 2020
Computer Assistant
DHL · Part-time
United Kingdom
• Assisted a senior computer consultant at DHL distribution centre Dartford, during a work experience placement
• Presented with demanding tasks including setting up PCs, routers, and printers across the building in a fast-paced environment
• Promoted leadership skills by assisting team members in order to complete assigned tasks successfully
Jun 2019 - Jul 2019
